I work for a company that has been handling a lot of video work recently. We needed to have closed captioning on some of the videos, so we hired a small team to work in our office complex to do that. We were not satisfied with the results though, especially when we saw errors when we presented these videos to clients. It was not cost effective for us to hire another team to monitor the team that was doing this work. Instead, I decided to look at an outside company that specializes in this type of work.
The transcription company that I hired was impressive for a number of reasons. First, their rates were among the best in the industry. Also, they have a system that ensures we will get the best quality every single time. Rather than just entrusting their workers to make no mistakes, every single video is double checked by another team member. This may seem redundant to some people, but it is a step that we very much appreciated. It was embarrassing to have important clients see simple typographical errors on the videos that we showed them, and we wanted to make sure that did not happen again.
We decided to test this company out before giving them all of our work. We had a dozen different projects that were completed except for the captioning portion of the videos. We gave this company these 12 videos, and they were quick in getting them back to us. Even better, their work was perfect in every instance. I personally watched all 12 videos to see if I could spot any errors, but there were none to be found. This company now does all of our captioning, and we have never had a problem with them. It is the opposite actually, because they are prompt and deliver perfect work every time.